Shipping policy

Shipping Policy

Last updated: 10 August 2026

Thank you for shopping with Bella By Hannah. Every order is carefully prepared and packaged to ensure your products arrive safely and beautifully presented.

Order Processing

Orders are usually processed and dispatched within 1–3 working days. Working days are Monday to Friday, excluding UK bank holidays.

During launches, promotional periods and other exceptionally busy times, processing may take slightly longer. Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where applicable.

UK Delivery

We currently deliver throughout the United Kingdom.

  • Standard UK Delivery: [£4.99] — estimated delivery within [2–4 working days] following dispatch

  • Next Day UK Delivery (Mon-Fri): [£8.99] — estimated delivery within [1–2 working days] following dispatch

  • Free UK Delivery: Available on orders over [£100]

Delivery times are estimates and begin from the date of dispatch, rather than the date the order was placed. Although we always aim to meet the estimated timeframe, delivery dates cannot be guaranteed.

Orders containing multiple products may occasionally arrive in separate parcels. You will not be charged any additional delivery fees in these circumstances.

International Delivery

International delivery options and charges will be displayed at checkout. Delivery times vary depending on the destination and local customs procedures.

International customers are responsible for any customs duties, import taxes or additional fees charged by their destination country. These charges are not included in the product or delivery price and are outside the control of Bella By Hannah.

Delivery Addresses

Please ensure that your full delivery address, postcode and contact details are correct before completing your order.

If you notice an error, contact us as soon as possible. We will try to amend the address where possible; however, once an order has been dispatched, we may be unable to make changes.

Bella By Hannah cannot be held responsible for delays caused by incomplete or incorrect information supplied at checkout. If an order is returned to us because an incorrect or incomplete address was provided, the customer may be required to pay an additional delivery charge before the order can be sent again.

Delayed or Missing Orders

Occasionally, deliveries may be affected by circumstances outside our reasonable control, including courier disruption, adverse weather, bank holidays or exceptionally busy periods.

If your order has not arrived within the estimated delivery period, please check your tracking information and contact us at [customer-service email address], quoting your full name and order number. We will investigate the delivery with the courier and work with you to resolve the matter.

Please do not contact the courier as a substitute for contacting us. Where Bella By Hannah arranged the delivery, we remain responsible for the order until it is delivered to you or to a person you have nominated to receive it.

Lost Parcels

If a parcel is confirmed as lost by the courier, we will offer an appropriate replacement or refund in accordance with your statutory rights.

We may ask you to complete a declaration confirming that the parcel has not been received so that we can raise a claim with the courier.

Damaged Orders

Please inspect your order when it arrives. If a product has been damaged during delivery, contact us within 48 hours of receiving it, where reasonably possible.

Please include:

  • Your full name and order number

  • A description of the damage

  • Clear photographs of the product

  • Photographs of the internal and external packaging

  • A photograph of the delivery label

Please retain the product and all original packaging while we investigate. Reporting damage within 48 hours helps us raise the matter promptly with the courier, but this timeframe does not affect your statutory consumer rights.

Parcels Marked as Delivered

If your tracking information states that the parcel has been delivered but you cannot locate it, please:

  1. Check around the delivery location and any nominated safe place.

  2. Ask other members of your household or building.

  3. Check with immediate neighbours.

  4. Contact us at [customer-service email address] with your order number.

We will then raise an investigation with the courier where appropriate.

Refused and Uncollected Deliveries

If delivery is refused or a parcel is not collected from the courier’s collection point and is returned to us, we will contact you once it has been received.

Where redelivery is requested, an additional delivery charge may apply. If a refund is requested instead, it will be handled in accordance with our Returns and Refund Policy and your statutory rights.

Pre-Orders

Products sold on a pre-order basis will display an estimated dispatch date on the relevant product page. If an order contains both available and pre-order products, the full order may be dispatched together once every item is available unless stated otherwise.

Any estimated pre-order date may be affected by manufacturing or supply delays. We will contact you if there is a significant change to the expected dispatch timeframe.

Our Responsibility

Orders remain the responsibility of Bella By Hannah until they are delivered to you or to a person you have nominated to receive them, unless you independently arrange a carrier that we did not offer as a delivery option.

Nothing within this Shipping Policy limits or excludes your rights under applicable UK consumer law.

Contact Us

For assistance with an order or delivery, please contact:

Bella By Hannah
Website: www.bellabyhannah.co.uk
Email: ceo@bellabyhannah.co.uk
Telephone: 07355 045890
Address: 1125 Bolton Road, BD2 4SP, Bradford, United Kingdom

Please include your order number whenever contacting us so that we can assist you as quickly as possible.